Terms of Service

Who can use Veyla

Veyla is for nurses and the people they work with. To use it, you must be at least 18. You can have one account, tied to your own phone number. Don’t use Veyla if we’ve removed you from it before, or if the law doesn’t allow you to.

Your account

• You sign in with your phone number and a code we text you. Keep your codes to yourself: anyone with one can get into your account. We’ll never ask you for a code.
• Use your real name, role, hospital and unit, and only scan your own badge.
• If you think someone else got into your account, email us right away.
• You’re responsible for what happens in your account.

What Veyla is and isn’t

• Veyla puts your schedule, your unit and your people in one place. It isn’t connected to your hospital’s scheduling system, and it isn’t your official schedule. If Veyla and your hospital disagree, your hospital’s schedule wins.
• Scans are read by software and can get things wrong. Check your shifts before you save them, and before you rely on them.
• Veyla isn’t medical advice, and it isn’t a place for patient care or patient information.
• Veyla isn’t made by, sponsored by or affiliated with any hospital or employer.

Swaps and plans with coworkers

Veyla helps you ask for swaps and agree to them. Every swap still needs whatever approval your unit requires, and you’re responsible for following your employer’s rules and any contract you work under.

What you agree with coworkers, including swaps and anything you promise in return, is between you and them. Veyla isn’t part of those agreements and can’t make sure anyone follows through.

Your content

Your content is what you put in Veyla: your shifts, notes, groups, photos and profile. You own it.

You give us permission to store, copy and show your content only to run Veyla for you: to show it to you and to the people you choose to share it with, and to keep it backed up. This permission ends when you delete the content or your account, except for backup copies, which are gone within 30 days.

Only add what you have the right to share. Don’t upload a photo of someone without their permission.

Community rules

Veyla is a place for coworkers, so treat it like your break room. Veyla doesn’t tolerate objectionable content or abusive people. Don’t use Veyla to:

• harass, bully, threaten or intimidate anyone;
• post hate speech, or anything that demeans people for who they are;
• post sexual or violent content;
• share anything about a patient that could identify them, such as a name, photo, room or condition;
• share someone else’s personal information, like their phone number, without their permission;
• pretend to be someone else, or join a unit you don’t work on;
• send spam, ads or scams;
• break the law or your employer’s policies;
• copy, scrape, reverse-engineer or overload Veyla, or get around its privacy settings or security.

If you break these rules, we may remove your content, limit what you can do or close your account, with or without warning.

Reporting someone

If someone on Veyla makes you uncomfortable or breaks these rules, email hello@joinveyla.com with their name, their unit and what happened. A screenshot helps. We read every report and aim to act within 24 hours, which can mean removing content and removing the person from Veyla.

You can also change who sees your schedule, and stop sharing your phone number, at any time.

Your coworkers’ information

Veyla shows you coworkers’ names, photos and schedules so you can work together. Use what you see only for that. Don’t copy it out of Veyla, sell it, or use it to bother anyone.

Other services

Veyla works with other companies’ services: Apple and Google for adding your email, your carrier for the texts we send, and Apple Calendar or Google Calendar when you add shifts to them. Their own terms and privacy policies apply when you use them.

Fees

Veyla is free. If we ever add something you pay for, you’ll see the price first, and you’ll never be charged without agreeing to it.

Changes to Veyla

We’re always working on Veyla, so features will change, and some may go away. We’ll try to tell you before we remove something you rely on. Veyla may sometimes be unavailable, for example during maintenance.

Ending your account

You can stop using Veyla and delete your account at any time. Our Privacy Policy explains how to delete your account.

We may suspend or close your account if you break these terms, if the law requires it, or to protect other people on Veyla. If we close your account, we’ll tell you why unless we’re not allowed to.

Disclaimers

We work hard on Veyla, but we provide it “as is” and “as available.” As far as the law allows, we don’t promise that Veyla will be accurate, complete, uninterrupted or error-free, or that it will meet your needs. That includes schedules, scans and anything other people add. Some places don’t allow these disclaimers, so they may not all apply to you.

Limits on liability

As far as the law allows, Veyla isn’t liable for indirect, incidental, special, consequential or punitive damages, or for lost pay, missed shifts or lost data, that come from using Veyla. For any claim about Veyla, our total liability is limited to $100. Some places don’t allow these limits, so they may not all apply to you.

If you got Veyla from the App Store

• These terms are between you and Veyla, not Apple. Apple isn’t responsible for Veyla or its content.
• Apple has no obligation to provide maintenance or support for Veyla.
• If Veyla doesn’t meet a warranty that applies to it, you can tell Apple, and Apple will refund what you paid for it, if anything. Apple has no other warranty obligation for Veyla.
• Apple isn’t responsible for any claims about Veyla, including product liability, legal or regulatory claims, consumer protection claims, or claims that Veyla infringes someone’s intellectual property.
• You confirm that you’re not in a country under a U.S. government embargo, and that you’re not on any U.S. government list of prohibited or restricted parties.
• You must also follow the App Store’s terms when you use Veyla.
• Apple and its subsidiaries are third-party beneficiaries of these terms and can enforce them against you.

Changes to these terms

When we change these terms, we’ll post the new version here with a new effective date. If a change is significant, we’ll tell you in the app or by email before it takes effect. If you keep using Veyla after that, you’re agreeing to the new terms.

Contact us

Questions about these terms? Email hello@joinveyla.com.