Support

Veyla is an iPhone app for nurses that puts your shifts, your unit and your coworkers on one shared calendar. See who’s on with you, swap shifts, make groups of work friends, and share your number only with the people you choose.

Common questions

How do I sign in?

With your phone number and a code. Type your US mobile number, tap Text me a code, and enter the 6-digit code from the text. Your iPhone can fill it in from Messages. There’s no password.

Codes work for 5 minutes. If yours doesn’t come, check the number, wait 30 seconds and tap Resend. Still nothing? Email us.

I have a new phone number. How do I get back in?

Email us your old and new numbers. We’ll send a note to the email on your account, the Apple or Google email you added in setup, to make sure it’s you, then move your account to your new number. Soon you’ll be able to do this yourself with that Apple or Google account.

New phone with the same number? Just log in with your number and a code.

How do I join my unit?

In setup, pick your hospital and unit, or scan your badge to fill them in. You’re on the unit right away if a coworker sent you an invite, you’re the first one there, your badge is from that hospital, or three or fewer people from the unit are on Veyla so far.

Otherwise, anyone already on the unit can confirm you. To skip the wait, scan your badge from People. Can’t find your unit? Add it, and others will see it once two of you are on it.

Who can see my schedule?

Your coworkers: everyone confirmed on your units. To change that, go to You → Who sees your schedule and pick Only people I accept. You can also show Busy or free instead of Shift details.

Your shift notes, email and settings are only for you, and your phone number stays hidden until you share it with someone who asks. The privacy policy lists everything other people can see.

How do swaps work?

Tap a day you work on your calendar, then Swap this shift. Pick the days you could work instead that week, choose who to ask, and send it. The first coworker to say yes makes it a match. Then send it to management from the swap: Veyla writes the message, and you send it however you usually reach them.

Swaps follows each one from Requested to Matched, Submitted and Approved, and coworkers’ requests wait under Trade requests with Accept and Decline. Management still approves every swap in your hospital’s own system, so check there that it’s final.

Can my shifts show up in Apple or Google Calendar?

Calendar sync is on its way. Once it’s ready, you’ll turn it on in You → Calendar sync, and every shift you add, swap or change in Veyla will show up in a calendar called Veyla. It only goes one way, so change shifts in Veyla, not in your calendar.

How do I delete my account?

Email hello@joinveyla.com and ask us to delete it. Write from the email on your account, or include the phone number you sign in with. We’ll check it’s you, delete your account and your information within 30 days, and tell you when it’s done.

Deleting the app from your phone doesn’t delete your account. The privacy policy says what’s deleted and when.

How do I report a problem or a person?

Email us. For a bug, tell us what you did, what happened and which iPhone you have, and add a screenshot if you can.

To report someone, like a fake profile, someone who isn’t on your unit, or anyone making you uncomfortable, tell us their name and unit. We’ll look into it and can remove them from Veyla.